Anonymous
map-marker Westland, Michigan

I recommend it all the time. Have never found anything better.

I have been using ION Moose and Conditioner for many years. It is the best product I have found for volumizing thin hair bar none. I have experienced problems in the past with the can not spraying. I take it to the beauty shop with me because
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Reason of review:
Damaged or defective
Lelan Bfk
map-marker Pipe Creek, Texas

Luxe opulent shine contaminated

I’ve been using opulent shine since I first saw it a Sally’s with no issues whatsoever. Recently I my scalp stayed breaking out all over my head and when I ran water over my head prior to shampoo the water that ran from my hair was disgusting. It had whitish fiberlike strands in it, some looking like threads other looked clumped together. My scalp was also itchy and sore. I have started using a new shampoo and thought maybe it was some sort of allergic reaction (even though the brand of new shampoo was high quality all natural hypoallergenic). By pure coincidence I happened to be about to run out of my opulent shine. after washing my hair this evening I popped the top off like I always do to get the last little bit out and saw what looks like blood clots in the remaining product. I also the product itself looks like mucus rather than the normally sparkling rose gold/copper colored serum i usually see. Also and this may or may not be related but when I first purchased this bottle the glittery side would not pump out. I just kept pumping until it started. I’m including pictures of the remaining product.
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Reason of review:
Bad quality

Preferred solution: I’m not sure yet. Will determine best resolution once I figured out what is happening to my scalp and the product is analyzed.

Yazlyn Cxj

Hair dryer guarantee (blower)

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Hair dryer guarantee does not turn on and only has 7 months of use
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Loss:
$6974
Reason of review:
Damaged or defective

Preferred solution: Full refund

Cher T

Hair dye cream tubes way too hard to squeeze out, especially if you have arthritis.

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Requesting ION to make the hair dye tubes with a wider or larger cap opening so that the hair dye can be squeezed out more easily. My 21 year old granddaughter had a heck of a time squeezing out and she has young hands and strength! Marketing please pay attention! Thank you!
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Pros:
  • Did the job well
  • Color true hair dyes
Cons:
  • Product change
  • Hair dye tubes almost impossible to squeeze out
Reason of review:
Revisit hair dye tube opening for easier access to product. Extremely difficult for aging and arthritic hands to squeeze out!!

Preferred solution: Forward to Marketing for evaluation

Alexandrea Sln

Hard water shampoo made my hair break off at the root

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I haven’t talked to customer service yet. Waiting for a call back. The hard water shampoo made me loose a lot of hair instantly. It dissolved my hair off near the root. I’m handling the shock well but this isn’t okay.
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Reason of review:
My hair fell off my head

Preferred solution: I would like a refund and for the company to propose a solution

Anonymous
map-marker Valdosta, Georgia

Don’t bother

Never got a answer from this company! Sad! I’m a faithful customer and have steered others to ion over the years! They need to reconsider some of there packaging with seniors in mind.
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Blonnie Jmt

Refund wanted

Ion Professional Products - Refund wanted
I use this product. It did not work. This is misleading. I dried my hair out really bad. But did not remove color. I want a refund. My hair is so dry.
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Loss:
$12
Cons:
  • Ruined my hair
Reason of review:
Damaged or defective

Preferred solution: Full refund

Krissy R Jjf
map-marker Saint Louis, Missouri

Want my money back

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Ion Professional Products - Want my money back
Ion Professional Products - Want my money back - Image 2
Ion brilliant permanent color titanium. My hair was per lightened. The color didn't take.
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Loss:
$8
Cons:
  • No good result
Reason of review:
Bad quality

Preferred solution: Full refund

Karyn F Fuf
map-marker Galesburg, Illinois

Unhappy very dissatisfied

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Ion Professional Products - Unhappy very dissatisfied
Ion Professional Products - Unhappy very dissatisfied - Image 2
I went to Sally's and purchased Ion creme hair color. Plum 4 vv so July 5th, 2019 I used this product and instead of the color it wss suppose to be. My hair was reddish blonde instead. I took the unused portion back to the store and the try'd to make me feel like I did something wrong. I took a picture I can post for you if need be.
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Loss:
$5000
Reason of review:
Damaged or defective

Preferred solution: I want to be compensated for my time, plus I was getting ready for my daughter's wedding. This is so unreal to me, and has never happened to me before. I'm very upset and so is my daughter.

Anonymous
map-marker Collinsville, Alabama

Product issues

well first my name is not Dante its Kathron. That shows me you didnt listen to me at all
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Mona Mbh
map-marker Vancouver, British Columbia

I have purchased the straight and spiral ion iron, I Loved it. Until the on off switch broke.

Ion Professional Products - I have purchased the straight and spiral ion iron, I Loved it. Until...
I have purchased the straight and spiral ion iron from you. When it was working I Loved it. But soon after a few months the on off button broke and left the iron useless. I live in Canada and found it hard to contact anyone from the company. I purchased the product from Sally Beauty and they handed me a phone list with no toll free number. I hope you can help me Frustrated customer
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Loss:
$120
Pros:
  • Loved it
Cons:
  • When it worked
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Merritt Phb

Broken item

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I have not had my blow dryer for long and one of the setting s have shorted. I know i have warranty so i would like a new one or a refund. This is truly upsetting! I keep calling and getting no answer and at this point I’m fed up!
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Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Brian K Eel
map-marker Redford, Michigan

Defective product

Ion Professional Products - Defective product
Ion Professional Products - Defective product - Image 2
Ion Professional Products - Defective product - Image 3
Bought 2 magenta hair color got home and the product only was the cream color no dye in it for both of them
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Loss:
$19
Pros:
  • Smelled good
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous
map-marker Harlingen, Texas

Product issues

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Flat iron went out after a year. Waste of my money. Overheats
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Christifer Cjq
map-marker Bartlesville, Oklahoma

Color turned out wrong

Ion Professional Products - Color turned out wrong
Used their red with a hot red intensifier and my hair turned out purple
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Reason of review:
Not as described/ advertised
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